Last updated: October 28, 2026
1. Who this policy covers
This policy covers purchases and registrations made directly through REIGN Fishing at reignfishing.com. REIGN Fishing is an independently owned business, not a nonprofit organization or a tax-exempt 501(c)(3) charity. Merchandise purchases are retail purchases, not charitable donations.
Our mission is to connect youth, families, and communities through fishing, outdoor education, and stewardship. That mission guides our work and the opportunities we create.
Only adults age 18 or older can place orders, create accounts, complete online forms, register participants, or subscribe to emails. A parent, legal guardian, or adult age 18 or older with authority from the parent, legal guardian, or another lawful source must complete registrations for minors. Minors cannot complete these activities themselves, even with parental permission.
For order assistance, email connect@reignfishing.com with your order number and a description of the issue. REIGN handles customer-service requests for orders placed with us, including orders produced or shipped by Printify and other fulfillment partners. Contact the original seller for purchases made through another retailer or organizer.
2. Returns and exchanges
We do not accept returns, exchanges, or refunds for a change of mind, an incorrect size or color selected by the customer, duplicate orders, or items the customer no longer wants. Many REIGN products are made or printed after an order is placed. Review the product description, size chart, color, quantity, and delivery address before submitting your order.
Damaged, defective, incorrectly supplied, or materially misdescribed items are handled under Section 3. A garment that does not match its stated measurements because of a manufacturing defect is handled as a defect, not a customer sizing mistake.
3. Damaged, defective, or incorrect merchandise
Printify-fulfilled merchandise is produced and shipped by Printify’s production partners. Contact REIGN for order problems; do not send merchandise to REIGN or contact a print provider to arrange your own return.
Inspect delivered merchandise and email REIGN within 14 calendar days after delivery to report shipping damage, manufacturing or printing defects, or an incorrect item. This is REIGN’s customer reporting period and gives us time to submit the claim to the fulfillment provider. Include your order number, a description of the problem, and clear photos of the affected item. Include the size label, packaging, or shipping label when relevant. For a sizing or placement defect, include photos with measurements. If multiple items are affected, include a photo showing them together. Keep the item and packaging while the claim is being reviewed.
REIGN will review the report and submit the relevant order details and evidence to Printify for Printify-fulfilled orders. We will request additional photos or information when needed to evaluate the issue. Submitting a report does not automatically authorize a refund or replacement. We will communicate the claim decision and confirmed resolution in writing.
For an approved Printify reprint, REIGN arranges the replacement through Printify; it is produced and shipped by the fulfillment provider. REIGN does not send a replacement from local inventory. For an approved customer refund, REIGN issues the refund through the payment service used for the purchase. A credit to REIGN’s Printify account is separate from the customer’s refund and does not itself refund the customer.
Approved item refunds cover the affected item’s purchase price and associated sales tax. Original shipping charges are not automatically refunded for a partial-item claim. The written resolution will identify the items, refund amount, and any shipping adjustment. Canceled unshipped orders are handled under Section 5. Printify’s reimbursement to REIGN and REIGN’s obligations to the customer are separate; a supplier’s reimbursement amount does not set the customer’s refund amount.
Normal wear, misuse, damage occurring after delivery, failure to follow care instructions, and customer selection errors do not qualify as manufacturing defects. Screen-related color differences and variations within the product’s documented production tolerances do not qualify by themselves. A manufacturing sizing or printing defect must be supported by the product specifications and the evidence provided.
4. Order cancellations and changes
Request changes or cancellation immediately by email. A change or cancellation is accepted only when production or fulfillment has not begun and REIGN confirms acceptance. Submitting a request does not cancel or change the order.
Once production or fulfillment begins, orders cannot be canceled or changed for a change of mind, a customer selection error, or a customer address change. For a cancellation accepted before production or fulfillment, REIGN refunds the canceled items and associated tax and shipping charges. A duplicate payment or an order error caused by REIGN or its payment provider is handled as a billing or processing error, not as a customer change of mind; contact us with the transaction details so we can verify and correct it. Defects, shipping delays, and non-delivery are handled under their respective sections below.
5. Shipping, missing orders, and incorrect addresses
Production and delivery dates are estimates, not guaranteed arrival dates. Products fulfilled by different providers can arrive in separate packages.
If we cannot ship within the stated shipment period, or within 30 days when no shipment period was stated, we will notify you and offer a revised shipment date and the option to cancel the unshipped merchandise for a full refund. We will obtain the consent required to continue the delayed order. If we cannot fulfill the order or do not obtain the required consent, we will cancel the affected unshipped merchandise and promptly refund its price, tax, and applicable shipping charges.
Report a missing package or stalled shipment as soon as the estimated delivery date passes or tracking indicates a delivery problem. Do not wait to complete a carrier investigation before contacting REIGN. Provide the order number, confirmation of the delivery address, tracking information, and details of any carrier contact. REIGN will investigate with Printify or the relevant fulfillment provider and carrier, then communicate the claim decision and confirmed resolution in writing. Submitting a missing-package report does not automatically authorize a refund or replacement. For a disputed delivery scan, we review both the carrier’s evidence and the customer’s information; a delivery scan alone does not automatically reject a claim. The 14-day reporting period in Section 3 applies to problems with delivered items, not to packages that have not arrived.
Customers are responsible for the accuracy of the address submitted at checkout and for collecting packages held for pickup. A customer-supplied address error or failure to collect a package does not automatically qualify for a free replacement or refund. REIGN will review the fulfillment provider’s findings and available options. We will state any replacement production or shipping charge and obtain the customer’s approval before collecting payment or arranging a paid replacement. We do not charge the customer to correct an address or fulfillment error caused by REIGN or its fulfillment provider.
6. Return instructions and refund processing
Do not return merchandise unless REIGN gives you written return instructions. Printify handles damaged or manufacturing-defect claims through its issue-report process and does not require those damaged items to be returned. A return address printed on a shipping label is not authorization to return merchandise. An unsolicited return does not approve a claim or create a right to a refund. If another type of claim requires a return, REIGN will provide the destination and confirm any shipping arrangements in writing before you send it.
Approved refunds are issued to the original payment method. REIGN initiates approved refunds within seven business days and meets any shorter mandatory deadline. Your bank, card issuer, wallet, or financing provider determines when the credit appears in your account. Store credit is not substituted for an approved monetary refund.
For payments made through a financing provider such as Affirm, the provider applies the refund to the payment plan under its terms. Continue following the provider’s payment instructions until it confirms the adjustment.
7. Event registrations and cancellations
Free events: No refund is due when no registration payment was collected. Notify REIGN if you cannot attend so we can offer the space to another family. REIGN can change, postpone, or cancel an event because of weather, water conditions, safety concerns, venue availability, or other operational circumstances.
Paid events: Participant cancellations and no-shows are nonrefundable. Any different terms for a specific event must be stated on its registration page before payment. If REIGN cancels a paid event, we will refund the registration payment and mandatory fees collected by REIGN. A transfer or credit replaces that refund only if the customer chooses it. If REIGN reschedules a paid event, the customer can transfer the registration or request a refund before the replacement event begins.
Participants are responsible for their own travel, lodging, equipment, and incidental expenses. REIGN does not reimburse those expenses. An event cancellation or rescheduling does not cancel a separately purchased merchandise order or make that merchandise eligible for a change-of-mind return.
8. Separate agreements and policy updates
Sponsorships, vendor arrangements, and privately contracted services follow the cancellation terms in their signed agreements. This policy does not replace those agreements.
The policy disclosed at the time of purchase governs that transaction. Later policy changes apply to future purchases and do not retroactively remove existing rights.
This policy does not limit consumer rights or remedies that cannot legally be waived.
Policy and order questions: connect@reignfishing.com.